1. Introduction and Acceptance

Welcome to RS Painting LLC ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website and the painting services we provide. By accessing our website, requesting services, or entering into a service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or services. We reserve the right to modify these Terms at any time, and your continued use of our services constitutes acceptance of such modifications.

2. Services Provided

RS Painting LLC provides professional residential and commercial painting services, including but not limited to:

• Exterior painting and surface preparation
• Interior painting and refinishing
• New construction interior painting
• Professional wood staining
• Cabinet recoating and refinishing
• Garage floor coating
• Color consultation and design services

All services are subject to availability, scheduling, and the specific terms outlined in individual service agreements or estimates.

3. Estimates and Quotes

3.1 Free Estimates

We provide free, no-obligation estimates for our services. Estimates are based on information provided by the customer and an initial assessment of the project scope.

3.2 Accuracy of Estimates

While we strive to provide accurate estimates, final pricing may vary based on:

• Unforeseen conditions discovered during project execution
• Changes to project scope requested by the customer
• Additional repairs or preparation work required
• Material cost fluctuations

Any significant changes to the estimated cost will be communicated to the customer for approval before proceeding.

3.3 Estimate Validity

Estimates are valid for 30 days from the date of issuance. After this period, pricing and availability may be subject to change.

4. Service Agreements and Contracts

4.1 Written Agreements

All services require a written agreement or contract signed by both parties. The agreement will specify:

• Scope of work and project specifications
• Total cost and payment terms
• Project timeline and completion dates
• Materials to be used
• Warranty information

4.2 Customer Responsibilities

Customers are responsible for:

• Providing accurate property information and access
• Clearing work areas of personal belongings and furniture (unless otherwise agreed)
• Ensuring utilities (water, electricity) are available at the work site
• Obtaining any necessary homeowner association approvals
• Securing pets during service hours
• Informing us of any hazardous materials (lead paint, asbestos) present on the property

5. SMS Text Messaging Terms and Conditions

5.1 Program Description

RS Painting LLC operates an SMS text messaging program for services, promotions, booking confirmations, reminders, and service notifications. Messages may include:

• Appointment confirmations and reminders
• Service notifications and updates
• Account information
• Promotional offers and marketing communications (only if you separately opted in)
• Customer support responses

By opting in to our SMS program, you consent to receive automated text messages from RS Painting LLC at the mobile number provided. You understand that consent is not required to make a purchase.

5.2 Opt-Out Instructions

You can cancel the SMS service at any time. To opt out of our text messaging program:

• Text "STOP" to any message you receive from us
• Reply "STOP", "CANCEL", "UNSUBSCRIBE", "QUIT", or "END" to opt out
• Contact us at [email protected] or (843) 417-0087

After you send the "STOP" message to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you opt back in. To rejoin, sign up as you did initially, and we will start sending SMS messages to you again.

5.3 Help and Support

If you experience issues with the messaging program or need assistance, you can:

• Reply with the keyword "HELP" to any message for more assistance
• Email us directly at [email protected]
• Call us at (843) 417-0087

Our customer support team is available to assist you with any questions or concerns about our SMS program.

5.4 Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier network availability and may be affected by various factors outside of our control, including but not limited to network congestion, technical issues, or device limitations.

5.5 Message and Data Rates

Message and data rates may apply for any messages sent to you from us and to us from you. The frequency of messages varies based on your interaction with our services and your opt-in preferences. If you have any questions about your text plan or data plan, please contact your wireless provider.

For questions about message frequency for our specific program, please contact us at the information provided above.

5.6 Supported Carriers

Our SMS program is supported by major wireless carriers including but not limited to AT&T, T-Mobile, Verizon, Sprint, and others. Please check with your carrier for specific compatibility.

6. Payment Terms

6.1 Payment Schedule

Payment terms will be specified in your service agreement. Typical payment structures include:

• Deposit: A deposit may be required upon contract signing to secure scheduling and materials
• Progress Payments: For larger projects, payments may be made at specified milestones
• Final Payment: Due upon project completion and customer approval

6.2 Accepted Payment Methods

We accept the following payment methods: cash, check, credit cards, and bank transfers. Payment processing fees may apply to certain payment methods.

6.3 Late Payments

Payments not received within the agreed timeframe may be subject to late fees or suspension of services. We reserve the right to place a lien on the property for unpaid services as permitted by law.

7. Scheduling and Cancellations

7.1 Project Scheduling

We will work with you to schedule services at a mutually convenient time. Project start dates are estimates and may be subject to change due to weather, material availability, or other unforeseen circumstances.

7.2 Cancellation Policy

By Customer: If you need to cancel or reschedule, please provide at least 48 hours' notice. Cancellations made with less notice may result in forfeiture of deposits or cancellation fees.

By Company: We reserve the right to cancel or reschedule services due to weather conditions, safety concerns, equipment failure, or other circumstances beyond our control. In such cases, we will notify you as soon as possible and work to reschedule at your convenience.

8. Warranties and Guarantees

8.1 Workmanship Warranty

We stand behind the quality of our work. We offer a workmanship warranty on our services, the duration and terms of which will be specified in your service agreement. This warranty covers defects in application and workmanship under normal conditions.

8.2 Material Warranties

Paint and materials are warranted by their respective manufacturers. We will assist you with any manufacturer warranty claims as needed.

8.3 Warranty Exclusions

Our warranty does not cover:

• Damage caused by improper maintenance or cleaning
• Normal wear and tear
• Damage from external factors (water intrusion, structural issues, extreme weather)
• Color fading due to UV exposure
• Customer-supplied materials or customer-made modifications
• Failure to follow care and maintenance instructions

9. Limitation of Liability

To the fullest extent permitted by law, RS Painting LLC's liability for any claim arising from our services is limited to the amount paid for the specific service in question. We are not liable for:

• Indirect, incidental, consequential, or punitive damages
• Loss of use, profit, revenue, or data
• Business interruption
• Damage to property not directly related to our work
• Pre-existing conditions or defects not disclosed by the customer

We maintain appropriate insurance coverage for our operations. Claims for property damage or personal injury should be reported immediately.

10. Insurance and Licensing

RS Painting LLC is fully licensed and insured to perform painting services in South Carolina. We carry:

• General liability insurance
• Workers' compensation insurance
• Appropriate state and local business licenses

Proof of insurance and licensing is available upon request.

11. Safety and Compliance

We are committed to maintaining a safe work environment and complying with all applicable safety regulations, including:

• OSHA (Occupational Safety and Health Administration) standards
• EPA (Environmental Protection Agency) regulations for lead-safe practices
• Local building codes and regulations
• Industry best practices for safety equipment and procedures

If hazardous materials (lead paint, asbestos) are discovered during the project, work may be suspended until proper remediation can be arranged.

12. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of RS Painting LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without written permission.

13. Photography and Marketing

We may photograph completed projects for marketing and promotional purposes. By agreeing to our services, you grant us permission to use photographs of your property in our marketing materials, website, and social media, unless you specifically request otherwise in writing.

14. Dispute Resolution

14.1 Informal Resolution

In the event of a dispute, we encourage customers to contact us directly to seek an informal resolution. We are committed to addressing concerns promptly and fairly.

14.2 Mediation and Arbitration

If an informal resolution cannot be reached, disputes will be resolved through mediation or binding arbitration in accordance with the laws of South Carolina, rather than through court litigation.

14.3 Governing Law

These Terms are governed by the laws of the State of South Carolina, without regard to its conflict of law provisions.

15. Force Majeure

We are not liable for delays or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, severe weather, fires, floods, pandemics, strikes, labor disputes, material shortages, government actions, or other force majeure events.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

17. Entire Agreement

These Terms, together with your service agreement and any other written agreements, constitute the entire agreement between you and RS Painting LLC regarding our services and supersede all prior or contemporaneous communications and proposals.

18. Modifications to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a new "Last Updated" date. Material changes will be communicated to customers with active service agreements. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

20. Acknowledgment

By using our website, requesting services, or entering into a service agreement with RS Painting LLC, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.