1. Introduction

Welcome to RS Painting LLC ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: First name, last name, email address, phone number, and mailing address
• Service Information: Service type requested, project timeline, property location, and specific project details
• Communication Data: Messages, comments, and correspondence with our team
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide, maintain, and improve our painting services
• Communication: To respond to your inquiries, send service updates, and provide customer support
• Appointments: To schedule consultations, estimates, and service appointments
• Marketing: To send promotional materials, special offers, and newsletters (with your consent)
• Business Operations: To process payments, maintain records, and fulfill contractual obligations
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Website Improvement: To analyze website usage and enhance user experience

4. SMS/Text Message Marketing and Notifications

By providing your phone number and opting in to receive SMS messages, you consent to receive automated text messages from RS Painting LLC at the phone number provided. These messages may include:

• Appointment confirmations and reminders
• Service updates and notifications
• Promotional offers and marketing communications (only if you opted in for marketing messages)
• Customer support responses

You understand that consent is not a condition of purchase. Message and data rates may apply. Message frequency varies depending on your interaction with our services.

Critical SMS Data Protection Clause

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your mobile number and SMS opt-in data will NEVER be sold, rented, or shared with third parties for their marketing purposes. We do not engage in the buying, selling, or trading of phone numbers or SMS consent data.

How to Opt-Out of SMS Messages

You can opt out of receiving SMS messages at any time by:

• Replying STOP to any message you receive from us
• Texting STOP to (843) 417-0087
• Contacting us at [email protected] to request removal

After you opt out, you will receive one final confirmation message, and then no further messages will be sent unless you opt back in.

For Help with SMS Messages

If you need assistance or have questions about our SMS program, you can:

• Reply HELP to any message
• Contact us at [email protected]
• Call us at (843) 417-0087

5. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are prohibited from using your personal information for any purpose other than providing services to us.

Important: We do not sell, rent, or trade your personal information, including mobile phone numbers and SMS opt-in data, to third parties for their marketing purposes.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Our security measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and data storage systems
• Access controls and authentication protocols
• Regular security audits and updates
• Employee training on data protection practices
• Restricted access to personal information on a need-to-know basis

SMS Data Protection: Your mobile phone number and SMS opt-in consent data are treated with the highest level of security and are never shared, sold, or traded with third parties for marketing purposes.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain website features.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing your information
• Portability: Request transfer of your information to another service provider
• Objection: Object to certain types of processing, such as marketing
• Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our website and services after such changes constitutes your acceptance of the updated policy.

15. Consent

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.